Terms & Conditions

Welcome to Svanah. By using our website or services, you agree to comply with the following terms and conditions:

Intellectual Property

All rights to the content, images, logos, and designs on this website are owned by Svanah.
Copying or using any content without prior written permission is strictly prohibited.

Proper Use of the Website

The website may be used for personal and legitimate commercial purposes only.
Any illegal use, or posting offensive or unethical content, is strictly prohibited.

Orders & Payment

All orders are subject to product availability.
Payment is made through the available payment methods on the website or upon delivery, depending on the agreed delivery method.
We reserve the right to refuse or cancel any order if there is an error in information or payment.

Delivery

Delivery is available within Muscat only.
Any additional delivery costs outside the specified delivery area will be borne by the customer.

Exchange & Return

Products can be exchanged or returned within 3 days from the date of receipt, provided they are unopened and in their original condition.
The customer is responsible for the re-delivery cost in case of exchange.

Website Responsibility

Svanah is not responsible for any damages resulting from improper use of the website or misuse of the products.
We always strive to ensure product quality and safe delivery, and we are committed to resolving any order-related issues as quickly as possible.

Changes to the Terms

These terms may be updated from time to time, and any changes will take effect immediately upon being published on the website.